SHIPPING POLICY

1. Shipping Areas

Erobaa ships its products to various geographic regions depending on logistics availability and shipping partners.

Exact shipping availability may vary depending on the product and will be indicated during checkout.

2. Processing Time

Orders are generally processed within 1 to 3 business days (excluding weekends and public holidays).

Once processed, orders are handed over to the shipping carrier for delivery.

3. Delivery Times

Estimated delivery times are as follows:

• United States: 5 to 10 business days
• International: 7 to 15 business days

These timelines are indicative and may vary depending on carriers, peak seasons, or customs delays.

4. Shipping Fees

Shipping costs are automatically calculated at checkout and may depend on:

• Destination country
• Weight and size of the items
• Selected shipping method

Free shipping promotions may be offered from time to time.

5. Order Tracking

Once the order has been shipped, a tracking number is sent to the customer by email to monitor delivery progress.

6. Delivery Delays

In case of delays beyond the company’s control (customs, carrier issues, weather conditions, etc.), Erobaa cannot be held responsible.

However, support will be provided to assist customers in tracking their packages.

7. Lost or Undelivered Packages

If a package is declared lost by the carrier, an investigation will be opened with the shipping provider.

Depending on the outcome, a solution such as reshipment or refund may be offered.

8. Incorrect Address

The customer is responsible for providing accurate and complete shipping information.

Erobaa cannot be held responsible for delays or losses caused by incorrect or incomplete addresses.